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THE TEN COMMANDMENTS OF CUSTOMER
SERVICE
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The CUSTOMER is the most important part of
our job.
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The CUSTOMER is not dependant on us - we are
dependant on the CUSTOMER.
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The CUSTOMER is not an interruption of our
work - the CUSTOMER is the purpose of it.
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The CUSTOMER does us a favor when they call -
we are not doing the CUSTOMER a favor when we serve them.
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The CUSTOMER is part of our business - not an
outsider.
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The CUSTOMER is not someone to argue or match
wits with.
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The CUSTOMER brings us their wants - it is
our job to fill those wants.
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The CUSTOMER deserves the most courteous and
attentive treatment we can give.
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The CUSTOMER is not a cold statistic - the
CUSTOMER is a human being with feelings and emotions like us.
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The CUSTOMER is the life and blood of this
and every other business.
U.S. DEPARTMENT OF LABOR REQUIRED
EMPLOYMENT POSTINGS
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