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THE TEN COMMANDMENTS OF CUSTOMER SERVICE

  1. The CUSTOMER is the most important part of our job.

  2. The CUSTOMER is not dependant on us - we are dependant on the CUSTOMER.

  3. The CUSTOMER is not an interruption of our work - the CUSTOMER is the purpose of it.

  4. The CUSTOMER does us a favor when they call - we are not doing the CUSTOMER a favor when we serve them.

  5. The CUSTOMER is part of our business - not an outsider.

  6. The CUSTOMER is not someone to argue or match wits with.

  7. The CUSTOMER brings us their wants - it is our job to fill those wants.

  8. The CUSTOMER deserves the most courteous and attentive treatment we can give.

  9. The CUSTOMER is not a cold statistic - the CUSTOMER is a human being with feelings and emotions like us.

  10. The CUSTOMER is the life and blood of this and every other business.

 

U.S. DEPARTMENT OF LABOR REQUIRED EMPLOYMENT POSTINGS

 

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Last modified: 07/16/2014